These Terms & Conditions ("Terms") govern your use of the online flower delivery services provided by Florist Sydenham Hill and your purchases made via our website. By placing an order online, you agree to be bound by these Terms. Please read them carefully before making any transaction. These Terms are designed to ensure both the customer and Florist Sydenham Hill benefit from clear, fair, and reliable business practices. Our services cover Sydenham Hill and the surrounding areas. These Terms set out the obligations, rights, and expectations for both parties with regard to orders, payments, cancellations, liability, and the governing law.
Florist Sydenham Hill accepts orders for flower delivery 24 hours a day, 7 days a week via our online platform. Upon placing an order, customers are required to provide accurate recipient and delivery details, including full name, address, postcode, and contact information for both sender and recipient. It is the customer's responsibility to ensure all information provided is correct at the time of order.
All orders are subject to acceptance and availability. Once an order is placed, you will receive a confirmation that your order has been received. This confirmation is for acknowledgment purposes only and does not constitute acceptance of your order. Acceptance of your order and completion of the contract between you and Florist Sydenham Hill will occur when payment is received in full and your order is dispatched for delivery.
Florist Sydenham Hill reserves the right to refuse or cancel any order at our discretion. Reasons for refusal or cancellation may include (but are not limited to) unavailability of flowers, errors in pricing or product information, or suspicion of fraudulent activity.
We strive to deliver all floral arrangements on the specified date requested by the customer. Delivery is available throughout Sydenham Hill and the surrounding areas as indicated on our website. Specific delivery times cannot be guaranteed but we will make every reasonable effort to deliver at the requested time. If the recipient is unavailable at the time of delivery, our protocol is to leave the order with a neighbour, in a safe place, or return it to our store, depending on the circumstances.
For significant occasions (such as Valentine’s Day, Mother’s Day, and Christmas), deliveries may be scheduled ahead of time and may require additional notice. If adverse conditions such as extreme weather, transportation disruptions, or other unforeseen circumstances prevent delivery, we will contact you at the earliest opportunity to arrange an alternative solution.
Due to seasonality and availability, there may be occasions when certain flowers or packaging are not available. In such cases, Florist Sydenham Hill reserves the right to substitute unavailable items with products of an equal or higher value, while seeking to maintain the style, theme, and colour scheme chosen by you. We will make every reasonable effort to communicate significant substitutions to you prior to dispatch, but reserve the right to proceed with substitutions when necessary to fulfill your order.
All products are displayed as accurately as possible. The images and descriptions on our online store are intended for illustrative purposes, and while every effort is made to display products true to appearance, natural variations may occur as flowers are living items. Vase, container, and accessory types may also differ due to stock levels but will be replaced with items of equivalent value and function.
All prices displayed on the Florist Sydenham Hill website are in British Pounds (GBP) and are inclusive of Value Added Tax (VAT) where applicable. Prices are subject to change at any time, but changes will not affect orders already placed and confirmed.
Payment must be made in full at the time of ordering using the accepted online payment methods provided on our platform. Currently, we accept major credit and debit cards, as well as other payment methods as stated at the checkout. Your payment will be processed securely via our payment gateway. Florist Sydenham Hill does not store card details used for transactions on our website beyond what is required for processing your order, in compliance with applicable data protection laws.
If you wish to cancel or amend your order, please notify Florist Sydenham Hill as soon as possible. We will endeavour to accommodate any requested changes where reasonable. For non-perishable items, cancellations are accepted up to 24 hours before the scheduled delivery date. Due to the perishable nature of flowers and preparations involved, cancellations may not be possible once your order has been prepared or dispatched for delivery.
If the order is for a special occasion or involves a bespoke floral arrangement, amendments or cancellations may not be acceptable if preparations have already commenced. In all cases, please contact us promptly to discuss your cancellation or amendment request.
If for any reason Florist Sydenham Hill is unable to fulfil your order, you will be offered the choice of a full refund or an alternative arrangement of equal value.
Due to the perishable nature of our products, we do not generally offer returns. However, if you are not satisfied with the quality of the flowers or there is a concern regarding your order, please notify us within 24 hours of delivery. We may request photographic evidence to assess the issue, and if warranted, a replacement or a refund will be offered at our discretion. Each complaint will be addressed individually with the aim of providing the best possible customer service.
By placing an order, you confirm that you are at least 18 years old and possess the legal authority to enter into a contract. You also agree to provide accurate and current information regarding the recipient and delivery address. Any errors or omissions, particularly in addresses, may result in failed or delayed deliveries for which Florist Sydenham Hill cannot take responsibility.
Florist Sydenham Hill will not be liable for any indirect, special, or consequential loss or damage arising out of or in connection with the use of our website or the purchase of products, including but not limited to loss of data, loss of business, or loss of profits, whether based on contract, tort, or otherwise.
Our liability for any claim, whether in contract, tort, or otherwise, shall not exceed the price of the products supplied to the customer, together with any postage charges incurred. Nothing in these Terms excludes or limits liability for personal injury or death that may result from our negligence or for fraud or fraudulent misrepresentation.
We shall not be held responsible for any delays or failures in delivery due to events beyond our reasonable control, including but not limited to, acts of God, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, or default of suppliers or subcontractors.
All content on the Florist Sydenham Hill website, including but not limited to images, logos, text, and product descriptions, are the property of Florist Sydenham Hill and are protected by UK and international copyright laws. You may not reproduce, duplicate, or otherwise use any of the content without express written permission from Florist Sydenham Hill.
Customer data will be collected and processed in accordance with all relevant UK data protection legislation. We use your personal data to process orders, arrange deliveries, and where permitted, contact you regarding our services. We do not share your data with third parties unless required to fulfill your order (for example, delivery partners) or where required by law. For further information, please refer to our privacy policy, available on our website.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms, including non-contractual disputes or claims, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Sydenham Hill reserves the right to update or amend these Terms at any time. Customers are encouraged to review these Terms on each occasion prior to placing an order, as the latest version will apply. If any part of these Terms is found to be unlawful, invalid or otherwise unenforceable, that provision shall be deemed severed from the remainder, which shall remain in full force and effect.
These Terms & Conditions apply to all customers purchasing via the Florist Sydenham Hill website, covering customers both within Sydenham Hill and its surrounding areas. They constitute the entire agreement between you and Florist Sydenham Hill and supersede any previous agreements, understandings, or arrangements.
If you have any questions about these Terms & Conditions or require support with your order, please refer to our online Help or Contact pages for further assistance.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sydenham Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sydenham Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
