At Florist Sydenham Hill, we are dedicated to delivering only the freshest, most beautiful flowers to households and businesses in Sydenham Hill and the surrounding area. We pride ourselves on our Fresh Flowers Guarantee, ensuring every arrangement leaves our shop at its peak and is delivered to your door in pristine condition. Your satisfaction is our highest priority, and we are here to resolve any concerns quickly and courteously.
If your flowers or floral products arrive damaged or not up to our usual high standards of freshness, please inform us as soon as possible. We understand the disappointment this can cause and are committed to making it right without delay. In the rare case that your delivery is damaged on arrival, we ask that you contact us within 24 hours of receiving your flowers and provide a photo of the arrangement. This helps us address your complaint efficiently and prevent similar issues in the future.
We guarantee the freshness of our flowers for a minimum of 5 days from delivery, provided they are cared for according to our instructions. Tips on caring for your flowers are included with every delivery to help you enjoy your arrangement at its best for as long as possible. If you notice your flowers wilting or fading significantly within the 5-day freshness window, we ask that you contact us promptly so we can address your concerns.
Your peace of mind is important to us, and we offer both refund and replacement options for qualifying orders. If your flowers arrive in unsatisfactory condition, or if there are issues with freshness inside our guarantee window, you may choose either a full refund or a free replacement bouquet. Our team will guide you through the simple and transparent process, ensuring minimal inconvenience. Please note, we may request photographic evidence or the return of the original product, if possible, to help us continually improve our service.
We value feedback from our customers in Sydenham Hill and strive to resolve all complaints quickly and fairly. If you would like to raise a concern or make a complaint about any aspect of your order or our service, please get in touch within 48 hours of your delivery. Include details of your order, any supporting photographs, and a summary of your issue. Our helpful team will investigate and respond within 1-2 working days. Your satisfaction inspires us to provide better service every day.
Florist Sydenham Hill has earned a reputation as a trusted florist serving the Sydenham Hill community, as well as local businesses and homes nearby. We take pride in providing fresh, high-quality flowers and a personal touch to every order. Thank you for choosing us—if you ever have questions about our Returns, Refunds & Complaints Policy or need support, know that our local team is always ready to assist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
